Contact

We read every message ourselves. Write to support@thedimhour.com or use the form below, and we will reply within one business day.

ABOUT AN ORDER

Include your order number and, if it is a shipping question, your ZIP code. Orders are prepared within 1 business day. Most pieces leave our US warehouse and arrive in 3 to 8 business days; pieces marked on their page as shipping from our international warehouse, and all orders to Canada, take 7 to 12 business days. Tracking can take up to 24 hours to show its first scan.

SOMETHING ARRIVED DAMAGED OR DOES NOT WORK

Send a photo or a short video of the problem with your order number. We do not ask you to ship it back before we make it right.

BEFORE YOU BUY

Ask us about size, brightness, battery life or what fits a particular room. Every product page lists real dimensions, and we would rather answer first than have you return something.

WHERE WE ARE

The Dim Hour ships to the United States and Canada. Most pieces leave from a fulfillment warehouse in the US; a few, marked on their page, ship from our international warehouse. Support is handled by email, in English.