Cookie Policy
Last updated: October 1, 2026
This page explains, in plain terms, what the dim hour stores in your browser, what we keep about you, and how to say no. It sits alongside our Privacy Policy.
The short version
- We never see or store your card details. Payment is processed by PayPal, on PayPal’s own page, whether you pay with a PayPal account or with a card as a guest.
- We keep only what an order needs: your name, shipping address, email and what you bought, so we can ship it, send tracking and answer you if something goes wrong.
- Your email is used for marketing only if you sign up for it, and every email has an unsubscribe link.
- We do not use advertising pixels from social networks. If that changes, this page changes first.
Cookies we use
Cookies are small files a site saves in your browser. Some are needed for the store to work at all; others help us understand how the site is used.
| Category | Provider | Cookies | What they do | How long |
|---|---|---|---|---|
| Strictly necessary | Shopify (our store platform) | _shopify_essential, _tracking_consent, cart, cart_currency, localization, discount_code | Keep your session, your cart, your country and your privacy choices, and protect checkout | Session to 1 year |
| Strictly necessary (payment) | PayPal | Set by PayPal when you pay | Process the payment and prevent fraud | See PayPal’s Cookie Statement |
| Analytics | Shopify | _shopify_y, _shopify_s, _shopify_analytics, _landing_page, _orig_referrer | Count visits and show us which pages and sources work | 30 minutes to 1 year |
| Marketing measurement | Shopify | _shopify_marketing | Measure how our own marketing performs | 1 year |
| Klaviyo (our email provider) | __kla_id | Recognise email subscribers and what they viewed, so our emails are relevant | Up to 2 years, depending on your browser | |
| Reviews | Judge.me (our reviews provider) | May store preferences in your browser | Display and collect product reviews | Set by Judge.me |
We also save a small note in your browser’s local storage to remember that you closed our welcome pop-up, so it does not keep appearing. It never leaves your device.
How to say no
- Your browser. You can block or delete cookies in your browser settings at any time. The cart and checkout need the strictly necessary ones to work.
- Your privacy choices. Depending on where you live, you can opt out of the sale or sharing of your personal information and of targeted advertising on our Your Privacy Choices page.
- Global Privacy Control. If your browser sends the Global Privacy Control signal, we treat it as an opt-out request for that browser, where the law provides for it.
- Email. Use the unsubscribe link in any email, or write to us and we remove you.
Where your information goes
The store runs on Shopify, payments run through PayPal, emails are sent with Klaviyo, reviews are collected with Judge.me, and orders are shipped by our fulfillment partner. These providers may process your information in the United States and other countries outside the one you live in.
Who to ask
The owner of the dim hour is the person responsible for privacy. To ask what we hold about you, to correct it or to have it deleted, write to support@thedimhour.com. the dim hour, San José, Costa Rica.