Shipping policy

WHERE WE SHIP FROM

Most orders ship from our fulfillment partner's warehouse in the United States. A few items, marked on their product page, ship from our international warehouse instead (see below).
We ship to the United States and Canada.

 

DIGITAL ITEMS

 

Digital products are not shipped. The download link is emailed to the address used at checkout, usually within a few minutes of payment. If it has not arrived within an hour, check your spam folder and then email support@thedimhour.com.

PROCESSING TIME

Orders are processed within 1 business day. Orders placed on weekends or
holidays are processed the next business day.

DELIVERY TIME

Standard shipping within the United States arrives in 3 to 8 business days after processing. The
estimated delivery date shown at checkout is specific to your address — that
date range is the one we commit to.

We do not currently offer express shipping.

ITEMS FROM OUR INTERNATIONAL WAREHOUSE

A few items ship from our international warehouse instead of the US one. Their product page and the shipping option at checkout say so clearly. These items arrive in 7 to 12 business days, shipping is still free, and import duties are included in the price. If a carrier ever asks you for a customs charge, send us the receipt at support@thedimhour.com and we will refund it. For Christmas delivery, order these items by December 1.

SHIPPING TO CANADA

Orders to Canada ship from our international warehouse, so only the items that ship from there are available to Canadian addresses. They arrive in 7 to 12 business days after processing, with free tracked shipping. Prices are shown and charged in US dollars; your bank or PayPal converts the amount at checkout. Any GST/HST or import charge is on us: if a carrier asks you to pay one, send us the receipt at support@thedimhour.com and we will refund it. For Christmas delivery to Canada, order by December 1.

SHIPPING COSTS

Shipping is free on every order to the United States and Canada. There is no minimum.

HOLIDAY DELIVERY

To arrive before December 25, place your order by DECEMBER 12 using standard
shipping within the United States (December 1 for Canada and for items from our international warehouse). Orders placed after that date are not guaranteed to arrive before
Christmas, and we will say so clearly on the site.

TRACKING

You will receive a tracking number by email as soon as your order ships. It can
take up to 24 hours for the carrier to show the first scan.

DELAYS

Carrier delays happen, especially in November and December. If your package has
not moved in 5 days, we will contact you before you have to contact us.

WRONG OR INCOMPLETE ADDRESSES

Please double-check your shipping address at checkout. If a package is returned
to us because the address was incorrect or incomplete, we will reship it once
you cover the reshipping cost.

QUESTIONS

support@thedimhour.com