Questions

The short answers to what people ask us most. If yours is not here, write to support@thedimhour.com and we will reply within one business day.

Shipping and delivery

How long until it arrives?

We prepare your order within 1 business day. Once it ships, most pieces arrive in 3 to 8 business days. Pieces marked on their page as shipping from our international warehouse, and all orders to Canada, take 7 to 12 business days. The date range shown at checkout is calculated for your address, and that is the one we hold ourselves to.

Where does it ship from?

Most pieces ship from our fulfillment partner's warehouse in the United States. A few, marked on their page, ship from our international warehouse. We ship to the United States and Canada.

What does shipping cost?

Nothing. Shipping is free on every order to the US and Canada, with no minimum. There is no express option yet.

Will I get tracking?

Yes. The tracking number is emailed as soon as your order ships. The carrier can take up to 24 hours to show the first scan.

Ordering a gift for December?

Order by December 9 for delivery before December 25, or by November 30 for orders to Canada and for pieces that ship from our international warehouse.

Using them at night

Are they quiet enough for a bedroom?

Our mist products are designed to be quiet, but none are silent — each product page lists the noise level in its Details so you know what to expect before you buy.

Can I leave it running all night?

Check the product's Details. Many of our pieces turn off on their own — a timer, or a mist unit that stops when the water runs out. Anything with a timer is the better choice for a nightstand.

How bright is the light?

Low, on purpose. These are for the last hours of the evening, not for reading or working. If a light is dimmable or has color settings, the product page says so.

Do they help you sleep?

We make lights and scent for the hour before bed. We do not make health or sleep claims about any of them, and they are not medical devices.

Power and safety

What do I plug them into?

Our powered products run on 5V USB — a phone charger, a USB port, or a power bank. Most include the cable; the wall adapter is usually not included. Each product page says exactly what is in the box.

Is there anything I should know before using one?

Yes, a few minutes of care goes a long way. Read our Product Safety page.

Diffusers and oils

What water should I use?

Distilled water. Tap water leaves mineral deposits that clog the mist plate — it is the most common reason a diffuser stops working.

How much oil?

Two to five drops in a full tank. More oil does not make a better room, and it leaves residue in the tank.

Are the oils safe around pets?

Cats, birds and small animals are much more sensitive to diffused oils than people. Keep a door open so they can leave the room, and never diffuse in a closed room with a bird. The oils are for diffusers only — not for skin, not for drinking.

Payment

Do I need a PayPal account?

No. Choose PayPal at checkout and pay with any major credit or debit card as a guest. Checkout is encrypted, and we never see your card number.

Returns and problems

Can I return it?

Yes, within 30 days of delivery, unused and in its original packaging. Email us first with your order number. Full details are in our Refund Policy.

What if it arrives broken?

Email a photo of the item and the box within 7 days of delivery. For most items we simply send a replacement, and you do not need to send anything back.

Can I cancel?

Yes, for a full refund, any time before it ships — usually within 12 hours of ordering. Email us as soon as you can.

What about the digital guides?

Downloads are emailed within minutes of payment and are final sale. If a file does not open or is not what the page described, write to us within 14 days and we will fix it. Find them all under lit.