Terms of service

1. AGREEMENT

By accessing or purchasing from thedimhour.com ("the Site"), you agree to these Terms of Service. If you do not agree, please do not use the Site.

 

2. ELIGIBILITY

 

You must be at least 18 years old, or the age of majority in your state or province, to place an order.

 

3. PRODUCTS AND PRICING

 

We do our best to display our products accurately, but colors and finishes can vary between screens and in different lighting. Prices are in US dollars and may change at any time without notice. We reserve the right to correct pricing errors and to cancel an order affected by one, with a full refund.

 

4. ORDER ACCEPTANCE

 

Receiving an order confirmation does not mean we have accepted your order. We may refuse or cancel any order, including orders that appear fraudulent or that exceed available stock. If we cancel, you get a full refund.

 

5. PAYMENT

 

Payments are processed by our third-party payment provider. We do not store your full card details.

 

6. SHIPPING AND RISK OF LOSS

 

Shipping terms are described in our Shipping Policy. Title and risk of loss pass to you on delivery to the carrier; if a package is lost or stolen, contact us and we will work with the carrier on your behalf.

 

7. RETURNS

 

Returns are governed by our Refund and Return Policy, which forms part of these Terms.

 

8. DIGITAL PRODUCTS

 

Some products are digital files delivered by email or by download link rather than shipped. When you buy one, you receive a non-exclusive, non-transferable licence to use it for your own personal, non-commercial purposes. You may print it for your own use.

 

You may not resell it, redistribute it, publish it, or share the download link.

 

Digital products are provided as informational and decorative content. They are not medical, safety or professional advice, and they make no health claims.

 

Digital products are final sale, as described in our Refund and Return Policy.

 

9. PRODUCT USE AND SAFETY

 

Our products are decorative home lighting and ambiance items. Use them as described in the product documentation and on our Product Safety page. They are not medical devices and make no health claims.

 

10. INTELLECTUAL PROPERTY

 

All content on the Site - text, images, video, logos and design - is owned by The Dim Hour or its licensors and may not be reproduced without permission.

 

11. PROHIBITED USES

 

You may not use the Site for any unlawful purpose, to scrape or copy content in bulk, to interfere with its security, or to resell our products as your own without a written agreement.

 

12. DISCLAIMER OF WARRANTIES

 

The Site and its content are provided "as is". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability and fitness for a particular purpose.

 

13. LIMITATION OF LIABILITY

 

To the fullest extent permitted by law, our total liability for any claim related to a product or to the Site is limited to the amount you paid for that order. We are not liable for indirect, incidental, or consequential damages.

 

14. INDEMNIFICATION

 

You agree to indemnify and hold harmless The Dim Hour from any claim arising out of your breach of these Terms or your misuse of a product.

 

15. CHANGES

 

We may update these Terms at any time. The version posted on this page is the one in effect.

 

16. CONTACT

 

support@thedimhour.com